Privacy Policy

Our Users’  privacy and security are of primary importance to us. We undertake to protect the data you provide to us. This Privacy Policy explains how Syntra (Resonate Limited, company No. HE 462766 a company registered under the laws of Cyprus with the address at 99 Zinonos Kitieos Street, ALISON COURT 7, door no. 11, Larnaca 6022, Cyprus, which is a part of Xenoss Group) (hereinafter – «Syntra», «We», «Our») processes information that can be used to directly or indirectly identify individuals («Personal Data») and has been collected through the use of Our Website. Under the «Website», it is understood a website, access to which may be received at https://syntra.tech/ and related to the Website web-pages and subdomains.

COMPLIANCE

If you do not agree to the terms of this Privacy Policy, please do not access or use Syntra website. If you wish to stop receiving any communication from Syntra, then please contact us at contact@syntra.tech

COLLECTION OF INFORMATION

Syntra collects information to provide better services to its users and to better understand the visitors to its websites and what content is of interest to them. Syntra,  collects information in the following ways:

• information you affirmatively choose to submit to us (such as your name, email address, company name, title, and country) for the purpose of submitting a form on the website. Information we have obtained about you from publicly available sources such as social media, marketing platforms, or on events you attended. You will receive marketing communications from Syntra,  if you have requested information from Syntra or you or your employer has purchased services from Syntra;
• information Syntra receives from your use of the website, such as the IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state of all visitors to Syntra website;
• information that is considered aggregated data such as statistical or demographic data which Syntra may use for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as it does not directly or indirectly reveal your identity unless Syntra combines or connects aggregated data with your personal information so that it can directly or indirectly identify you; and
• Syntra collects technical data from various third parties and public sources as, such as:
  • analytics providers
  • advertising networks
  • search information providers

Other than as required by law, Syntra website does not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Syntra will not collect any information about criminal convictions and offenses.

Syntra will only use your personal information for the purposes for which it was collected unless it reasonably considers that it needs to use it for another reason that is compatible with the original purpose.

SHARING OF INFORMATION

Syntra may disclose your personal information to any competent law enforcement body, regulatory, government agency, court, or other third parties where Syntra believes disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish or defend its legal rights, or (c) to protect your vital interests or those of any other person.

LEGAL BASIS OF PROCESSING

If your personal information is protected by EU data protection law, Syntra legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which Syntra collects it.
However, Syntra will normally collect personal information from you only (a) where it needs the personal information to perform a contract with you, (b) where the processing is in its legitimate interests and is not overridden by your rights or (c) where it has your consent to do so. In some cases, Syntra may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If you have questions about or need further information concerning the legal basis on which Syntra collects and uses your personal information, please contact Syntra using the contact details provided under the “Contact Details” below.

USE OF INFORMATION

Any information collected by Syntra will be done in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher quality solutions and services to Syntra, customers. It may also use any non-personal information collected to enhance Syntra,  website and your IP address for website diagnostics and administration. Syntra will only retain your personal information for as long as necessary to fulfill the purposes it was collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, Syntra considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which Syntra processes your personal information and whether it can achieve those purposes through other means, and the applicable legal requirements.

INTERNATIONAL TRANSFERS

Syntra processes information on servers in different countries around the world and you consent to your personal information being processed on a server located outside the country in which you reside. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). However, Syntra has taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, by protecting personal information being processed from the European Economic Area to an equivalent standard to that required under European Union data protection law.

INFORMATION SECURITY

Syntra protects your personal information in the same way that it protects its other confidential information, such as storing it on secure servers that only select Syntra personnel have access to, and by encrypting it to help prevent access by any unauthorized parties. Syntra has put in place procedures to deal with any personal information breach and will notify you and any applicable regulator of a breach when legally required to do so.

MARKETING

As explained above, Syntra will collect and use your personal data for marketing purposes. Your data will be stored in our CRM system. We will use your data to inform you about Syntra products and services we think may be of your interest and sending you our newsletters. For statistical purposes, we will collect information about your response to our emails and our interaction with you to make decisions on future marketing. If you wish to stop that we collect and use this information please contact us at contact@syntra.tech

LINKS

Syntra websites contain links, plug-ins, and applications to various third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Syntra has no control over and is not responsible for the content, privacy policies, or reliability of such third-party connections. When you leave Syntra website, Syntra encourages you to read the privacy notice and privacy policy of every website you visit.

YOUR DATA PROTECTION RIGHTS

If your personal information is protected by EU data protection law, you have the following data protection rights which you may be able to exercise by contacting Syntra using the contact details provided under the “Contact Details” heading below:

• If you wish to access, correct, update or request the deletion of your personal information, you can do so at any time by contacting Syntra.
• In addition, you can object to the processing of your personal information, ask Syntra to restrict the processing of your personal information or request the portability of your personal information by contacting Syntra.
• You have the right to opt out of marketing communications that Syntra sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails Syntra sends you or by using the relevant opt-out mechanism for non-email-based marketing.
• Similarly, if Syntra has collected and processed your personal information based on your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing Syntra conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about Syntra collection and use of your personal information. For more information, please contact your local data protection authority.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, Syntra may refuse to comply with your request if your request is clearly unfounded, repetitive, or excessive. Syntra tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or you have made a number of requests. In this case, Syntra will notify you and keep you updated.

COOKIES

When you visit the Syntra website, Syntra uses a number of suppliers who may place cookies, tags, pixels, and similar tracking technologies (collectively, “Cookies”) on your device, browser, or the webpage you are viewing, in order to personalize your experience (e.g., language preferences), understand usage patterns, provide, improve and secure the Syntra website.
Syntra uses different types of Cookies for different reasons, as follows:

• Performance Cookies: These Cookies collect information about how you use Syntra website. Information collected includes, for example, browsers and operating systems used, the domain name of the website previously visited, number of visits, the average duration of visit, and pages viewed. These Cookies do not collect information that personally identifies you and are considered aggregated data. Performance Cookies are used to improve the user-friendliness of a website and enhance your experience.
• Functionality Cookies: These Cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. These Cookies may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these Cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

Syntra may also allow third party service performance and retargeting Cookies, such as Google Analytics, Google reCAPTCHA, LinkedIn Insight Tag, Google Ads, Facebook Pixel, etc., to collect information about your online activities on the Syntra website and across unaffiliated websites, you may visit. This information is used to provide ads tailored to your interests (behavioral advertising), and to collect information to help track and manage the effectiveness of the ads and the number of visitors. This means Syntra may show ads based on your past visits to Syntra website, through publishing networks, such as the Google Content Network (GCN). More information about these Cookies may be available on the relevant third party’s website.

If you do not agree to certain uses of Cookies detailed above, you can exercise certain choices through your browser settings or by not using the Syntra website. If you choose to reject cookies via your browser settings, you may still use Syntra website though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.

You may also learn more about and opt-out of certain tailored ads (behavioral advertising) by visiting the Digital Advertising Alliance-US, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance, www.aboutcookies.org, www.allaboutcookies.org or your device settings for our mobile app. You may also edit or opt out of your Google Display Network ads’ preferences at https://www.google.com/settings/ads/.
Do-Not-Track: At this time, Syntra’ website is not configured to honor browsers’ “Do Not Track” signals.

CHANGES TO THE POLICY

Syntra reserves the right to modify or amend this Privacy Policy at its own discretion from time to time. The changes can be viewed here. Your continued use of Syntra website constitutes your acceptance of those changes.
This version was last updated on 3 October 2024.

CONTACT DETAILS

It is important that the personal information Syntra holds about you is accurate and current. Please keep Syntra informed if your personal information changes during your relationship with Syntra. Additionally, if you have any questions about this Privacy Policy, the practices of Syntra website or your interaction with Syntra via the website, please contact:

Resonate LTD
Cyprus AI R&D: 99 Zinonos Kitieos, Alison Court 7, Larnaca 6022, Cyprus
Phone: +44 7470 934 033
Email: contact@syntra.tech